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Customer+Information


CUSTOMER+INFORMATION

Bespoke Commissions

Interested in a special piece just for you, which now one else will have? We would be happy to discuss your requirements whether for an everyday piece or a design for a special wedding day. Contact us directly via email or telephone where we can speak about your design over the phone or arrange an appointment to discuss in person and gain more of an input and see exactly how you piece is handmade.

In addition if you like a Sareli design but want to change a charm or mix and match designs we are happy to alter accordingly. As everything is handmade there is no issue with sizing if you require a gift for children or want something less valuable than silver designs we can amend accordingly and source materials to your exact specifications.

 

Delivery

Orders are delivered by Royal Mail and require a signature on receipt of goods.

Standard : £4.50

All UK orders over £60 will receive free postage & packaging.

Items are subject to stock availability and will be dispatched with 7 working days. If an item is not in stock a member of the Sareli team will contact you and advise on an estimated dispatch day.

We are happy to deliver outside of the UK please contact us to discuss postage and packaging costs.

Goods will be despatched once payment has been received. Major credit cards payments are accepted through Sareli Jewellery Pay Pal account

Packaging

All items are beautifully gift wrapped as standard.

Caring for your Jewellery

All Sareli jewellery is individually handmade. Semi-precious gemstones and pearls are natural so may vary in terms of colour and shape. Glass beads and gemstones can be fragile and should be treated with care.

Enjoy wearing the jewellery, and look after it lovingly

Silver pieces will tarnish with time and wear, polish with a damp cloth or specialist silver cloth. Avoid contact with perfume, deodorant and fake tan and remove when showering or cleaning, pearls should also be kept out of sunlight. Keep all jewellery in the bag provided to avoid scratching from other jewellery.

Returns

In the unlikely event that you are unhappy with your purchase you can return or exchange an item within 7 days of delivery. Please let us know if you are not satisfied with your piece and we will discuss the necessary procedures. Goods will be required to be posted back to us by recorded delivery, in the original packaging.